Useful contacts

Useful contacts

Age UK

Age UK supports and assists a network of more than 150 local Age UK grouips, which between them provide an extensive network throughout England. The Age UK family also includes Age Scotland, Age Cymru and Age NI.

Tavis House, 1-6 Tavistock Square, London, WC1H 9NA

0800 678 1602 | |


Re-engage is a charity solely committed to tackling loneliness by helping older people to re-engage with their communities through regular face-to-face contact, giving a lifeline of friendship.  |

Alzheimer’s Society

Alzheimer’s Society is a UK charity that campaigns for change, funds research to find a cure and supports people living with dementia.

Alzheimer’s Society, 43-44 Crutched Friars, London, EC3N 2AE

0300 333 0804 | |

Carers Support West Sussex (Crawley, Worthing and Littlehampton)

Carers Support West Sussex run support groups, workshops and individual support sessions across West Sussex.

The Orchard, 1-2 Gleneagles Court, Crawley, West Sussex, RH10 6AD

0300 028 8888 | |

Care for the Carers

Care for the Carers is an independent charity and the Carers Centre for East Sussex. It has supported and represented unpaid carers in East Sussex since 1989.

Care for the Carers, Highlight House, 8 St. Leonards Road, Eastbourne, East Sussex, BN21 3UH

01323 738390 | |

Dementia Friends

Alzheimer’s Society’s Dementia Friends programme is the biggest ever initiative to change people’s perceptions of dementia. It aims to transform the way the nation thinks, acts and talks about the condition.

Community Link

A Horsham District Council support service that enables residents in Horsham and Mid Sussex to live at home independently and safely by providing affordable access to a range of assistive technology. Digital lifeline alarms, GPS mobile and locator devices, fall detectors and fire safety devices are just some of the technology they offer.

“We help more than 2,000 people of all ages in the Horsham and Mid Sussex Districts to feel safe and independent in their own homes”

01403 215230 | |

Herbert Protocol

The Herbert Protocol is a national scheme that encourages carers, family and friends to provide useful information, which can then be used in the event of a vulnerable person going missing. It is a form that carers, family or friends of a vulnerable person, or the person themselves, can fill in. It contains a list of information to help the police if the person goes missing, including:

  • medication
  • mobile numbers
  • places previously located
  • a recent photograph

West & East Sussex:  |

Patient Advice & Liaison Service

Patient Advice & Liaison Service provides help, information and chance to have your say, including complaints.

01273 716588   |  |

Dementia Action Alliance

The Dementia Action Alliance is a national alliance for dementia care and research organisations across England to connect, share best practice and take action on dementia.  Members include banks, leisure centre, supermarkets, local authorities, hospital trusts, transport providers and GP practices. Everything they do is in partnership and informed by people living with dementia and their carers.

Dementia Action Alliance

TIHM Monitoring Service

The TIHM Monitoring Service is a free-of-charge, remote monitoring service that increases support for older people across Surrey. It is available to people of any age who have been diagnosed with dementia or mild cognitive impairment and people aged 65 and over who have a diagnosis of depression and/or anxiety. Regular carers supporting people who qualify for TIHM will also be offered the service. To apply for the TIHM Monitoring Service, please complete the direct referral form on our website or contact the team directly using the details below.

0800 448 0786 | |

NHS West Sussex Talking Therapies

This is a free, confidential service for anxiety and depression. If you are feeling low, anxious or stressed, we can help you get the support you need. To access this service, you can self-refer online by clicking the link below or call the below number to complete a telephone referral. You can also ask your GP to refer you.

Sage House Dementia Support

Established in 2014, Dementia Support is a Chichester-based charity that provides integrated dementia services from its purpose-built hub. It works in partnership with voluntary and charitable organisations, the NHS, West Sussex County Council and other statutory organisations. At Sage House, there are a range of services from advice and emotional support to respite care, hair salon, bathing suite, therapy room and community cafe.

Sage House, Dementia Support, City Fields Way, Tangmere, Chichester, West Sussex, PO20 2FP

01243 888 691 | | Sage House

West Sussex Meals on Wheels

West Sussex Health and Independent Living Support (HILS) deliver the council’s Meals on Wheels Service 365 days a year. Every visit includes a delivery of a hot meal and dessert, along with a caring safe-and-wellbeing check. There are no contracts, so you can have them as little or as often as you need. With a wide-ranging menu – including options for dietary, ethnic, and religious needs – there is something for everyone. For a small additional fee, you can receive a three-course meal. It also provides teatime packs, which are delivered with the hot meal to be popped into the fridge.

0330 2000 103 | |

Wellbeing Hub & Carers Support

Wellbeing Hub & Carers Support provide help for you to find local wellbeing information and services. You can also have support for things like getting your family fitter, doing regular exercise, dealing with stress, kicking a habit, or simply improving your general wellbeing.

Wellbeing Hub & Carers Support, Mid Sussex District Council, Oaklands Road, Haywards Heath, RH16 1SS

01444 | 

Free Safe and Well visit

Anyone who is less able to escape their home in an emergency, or has a higher risk of having a fire in their home, is eligible for a free Safe and Well visit from their local Fire & Rescue Service. The pre-arranged visit lasts 30-45mins and offers advice on how to make your home safer. The fire service personnel who visit always carry identification and, where appropriate, fit smoke alarms or other specialist fire-detection equipment free of charge.

To check if you are eligible and book an appointment, visit:

West Sussex Fire and Rescue Service – Safe and well checks for you home 

Surrey Fire and Rescue service – Safe and well checks for your home

Sussex Down Care Home

One of our guests moved to this Storrington-based establishment in 2024 and appears extremely content. It specialises in residential and dementia care as well as nursing and short-term respite care.

Care South

Broadbridge Park Care Home

Based just outside Broadbridge Heath, this luxurious new care home offers residential, nursing and dementia care and is described as a five-star hotel with a bistro, hair salon, cinema, private dining room and beautifully landscaped gardens. Activities provided include arts and crafts, baking, gardening club, puzzles, films and live entertainment.

Aspen Place Care Home

Based in Horsham, residents are encouraged to preserve their independence.

Carers Cafe (Haywards Heath)

Socialise and share experiences with fellow carers, treat yourself with a complementary therapy session, enjoy a woodland walk and meet the donkeys, relax on the terrace overlooking the South Downs, seek any welfare advice you may need, listen to guest speakers and take part in seasonal, creative activities every Thursday 9.30am-1.30pm. Refreshments and lunch available at the cafe as well as car parking.

Living Well Centre, St Peter and St James Hospice, North Common Road, North Chailey, Haywards Heath BN84 ED

Contact Michelle Binks | 01444 471598